The most recent version of our Winter Operations & Safety Protocols (2023-2024) was originally posted November 16th, 2023.
Please see full document here.
The most recent version of our Resort Operations for Summer (2023) was originally posted April 2023.
Please see full document here.
***Please note that pedal assist E-Mountain Bikes are permitted on the trails at Hardwood Ski and Bike.***
Fluoro Wax Policy
Effective November 1, 2023, fluorinated ski waxes and other ski preparation products that contain per- and polyfluoroalkyl substances ((PFAS) or fluoros) are prohibited from use at Hardwood Ski and Bike.
Please see full policy document here.
Valid for any registrations or purchases made as of March 31st, 2022
Day Tickets/Trail Passes:
Hardwood Ski and Bike recommends the purchase of tickets no more than 7 days in advance as tickets are non-refundable and non-exchangeable for any reason after the order transaction is completed at the ticket window, through the ecommerce online website, or any other affiliated retail outlets. Tickets will not be redeemed an hour or less before closing. Hardwood Ski and Bike reserves the right to cancel or postpone an event due to severe weather, otherwise trails will be open rain, shine or snow. Please check the local weather conditions prior to planning your visit. It is the policy of Hardwood Ski and Bike NOT to issue refunds for any reason, however, the Resort reserves the right to make an exception. If an exception is made, refunds will be issued in the form of a Hardwood Ski and Bike credit.
Season Pass Holders and 6 pack Holders:
There are no cash value refunds or credit for season pass holders or 6- pack users. Season passes are valid for the season in which they are sold – length of the season is determined by the weather conditions and acts of God. Seasonal opening and closing dates are not guaranteed.
- Full Refund -less a 10% administration fee will be issued on presentation of a doctor’s certificate at any time prior to the first day of the season.
If Hardwood Ski and Bike cancels a program, a refund will be issued minus a 10% administration fee.
Individuals wishing to withdraw from a program will receive;
- Full Refund-less a 10% administration fee will be issued on presentation of a doctor’s certificate at any time prior to the first day of program in which the participant is enrolled.
- Partial Refund (program fee minus one third of the program cost) will be issued if notification of withdrawal is received 30 days or more prior to the start of the program in which the participant is enrolled.
If Hardwood Ski and Bike cancels an event, a full refund (less a 10% administration fee) will be issued.
Individuals wishing to withdraw from an event will receive;
- Full Refund (less 10% admin fee) will be issued on presentation of a doctor’s certificate at any time prior to the event in which the participant is registered.
- Partial Refund (event fee minus one third of the event cost) will be issued if notification of withdrawal is received 14 days or more prior to the event in which the participant is registered.
Full refunds will be issued within 14 days of purchase date for unused items with original receipt – tags and packaging included.
Returns may only be processed to the original payment method.
Bike rental refunds will only be administered should conditions be poor- mostly pertaining to winter Fatbiking or High Performance summer rentals . All other rentals are non-refundable. All Rentals must be returned 15 minutes prior
If you do not choose the insurance option you will be responsible for the cost of repairs or replacement of damaged equipment.
Credit Card securities are required. You will be charged two times the full retail cost of replacement should the equipment not be returned.
Hardwood Ski and Bike, Inc. collects personal information from its participants and uses that information for program development, marketing purposes, contact information and to meet legal obligations.
In addition, Hardwood Ski and Bike may use participant and guest photos and/or videos from club activities for promotional purposes including brochures and websites.
In all circumstances, Hardwood Ski and Bike will endeavour to limit the collection of personal information to only those items that are necessary to provide the best service to all members and guests.
Hardwood Ski and Bike Inc. is committed to safeguarding personal information through the use of security standards and procedures appropriate to the sensitivity of the information.
Member personal information will not be sold, leased, rented or otherwise provided to any third party other than those contracted to provide services to Hardwood Ski and Bike.
SUSTAINABILITY / GREEN INITIATIVES
Hardwood Ski and Bike is dedicated to minimizing our carbon footprint and protecting the environment. We look at all aspects of our operations to see how it affects the environment and how we can improve our sustainability model and ecological awareness.
In Food Services, we have made the switch to biodegradable plates, cups, and cutlery along with offering paper bags made from recycled paper instead of plastic in all departments. We seek out retail partners with ethically sourced products. Our grooming machines use environmentally safe and fully biodegradable “Panolin” hydraulic fluid, made from vegetable oils.
Plastic zip ties have been replaced with re-usable tough ties. Our water filling station eliminates over 20,000 plastic bottles each year. Even our coffee pods are 100% compostable, no plastics.
Being a cycling destination, we are advocates for alternative methods of transportation. There is an electric vehicle charging station on site. We are fortunate to be located in such a beautiful area and want to keep it that way for generations to come.
Registration into events and programs are performed instantly upon the completion of your registration forms and payment.
Hardwood Ski and Bike will administer the purchased programs and services according to our published policies and procedures.
Any related products requiring delivery will be made available for pickup or shipped to the purchaser according to the description.
For contact information for specific products and services, please see the descriptions listed.
Accessible Customer Service Policy for Hardwood Ski & Bike:
Hardwood Ski and Bike has in place an Accessible Customer Service Policy and this policy is intended to meet the requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005 and applies to the provision of goods and services to the public or other third parties, not to the goods themselves.
All goods and services provided by Hardwood Ski and Bike Inc. shall follow the principles of dignity, independence, integration and equal opportunity.
If you would like to see a copy of the Accessibility Report that was submitted for HARDWOOD SKI AND BIKE INC. on 2012-12-06 13:05:27.565.